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Fire & Water - Cleanup & Restoration

Can SERVPRO Help if your Neighbor Says you Need Water Removal?

10/27/2020 (Permalink)

water damage on ceiling of room; large area of damage Water leaking from a condo above caused water damage in this unit. SERVPRO made this damage, "Like it never even happened."

West Palm Beach Residents Need Water Removal They Can Trust  

West Palm Beach is a busy and vibrant neighborhood with various accommodations, including condos and townhouses that share walls, ceilings, or floors with neighbors. Residents know that staying on good terms with your neighbors is key to a more comfortable life. If one of your neighbors notice something amiss that affects both your homes, it is a good idea to deal with it as soon as you can.  

We all dread learning that there is a problem with shared walls or floors, like a water stain on their ceiling originated in an apartment above or a damp patch on the shared wall. However, if your neighbor points out that you might need water removal in your West Palm Beach home, SERVPRO is on hand to help.  

What kind of water problems might affect your neighbor? 

Problems with plumbing or appliances are the most likely cause of water problems that affect other residents. The issue is unlikely to be caused by a storm or flood because you would already know about that without neighbors telling you.  

It might seem surprising that nearby residents could notice a problem before you, but if the water leak is hidden behind or under an appliance, or perhaps beneath the bathroom, you might not realize there is an issue. It is essential to deal with hidden leaks because if they are left untreated, they:  

  • Could lead to a mold problem in your home
  • Might cause structural damage to your walls, floors, or insulation
  • Could cause damage to appliances or render them unsafe
  • Might continue to spread into other resident's homes

What should you do if your neighbor says there is a problem? 

Call SERVPRO of Lake Worth as soon as you can. We're Faster To Any Size Disaster, and we can get to the bottom of the issue quickly. You might be wondering what we can do about hidden leaks. The answer is that we train our technicians to use monitoring equipment to seek out unseen water problems. We can: 

  • Use thermo-hygrometers to measure and compare humidity levels in different parts of your home – humidity levels can indicate moisture problems
  • Use penetrating and non-penetrating moisture meters to measure dampness in a range of materials
  • Use moisture probes to assess carpets, carpet pads, and sub-floors for signs of water leaks
  • Set up infrared cameras to look for signs of moisture on shared walls, ceilings, and floors 

Proper moisture testing allows us to build a full picture of the problem to design the ideal solution.  

How does SERVPRO remove water?  

There are several things we can do to remove water in West Palm Beach

  • We can use pumps and carpet wands to vacuum away puddles of water
  • We can use extractors to press the water out of soaked carpets and pads
  • We can set up air movers to create evaporation and remove water from walls, carpeting, and floors 

As well as extracting water from carpets, we can clean and dry them to leave them in their preloss condition.  

If the water has encroached on your furniture, do not worry. We can dry off wood and metal items and use fans and dehumidifiers to dry out the upholstery. We can also arrange for dry-cleaning at our facility and use spot cleaning on more delicate items.   

What will happen with your insurance? 

SERVPRO understands that dealing with your insurance company can be stressful. We can talk to them on your behalf and provide them with professional information about your claim. We know that your insurance company's biggest concern is the cost of the claim. That is why we do our best to lower that cost by restoring your belongings rather than replacing them (replacing is nearly always more costly).  

We will take pictures to back up your claim. We will also sort your belongings into what is salvageable and what is not and let your insurer know how many of your possessions will need to be replaced.  

What happens after water removal? 

When water removal and drying are complete, we deodorize your home to get rid of damp smells. We can also apply anti-microbial treatments if needed to combat possible fungal growth. After a week, our team will check in with you to ensure you are satisfied and answer any questions. 

What about nearby residents' homes? 

When you put a call to SERVPRO, you are our customer, not your neighbor. We cannot start cleaning their home as well! However, if you are pleased with our work in your home, you are very welcome to recommend us to clean up any water marks or leaks in their dwelling. 

If you need water removal, call SERVPRO of Lake Worth at (561) 588-9777.

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